Services Title

No

Sub-services Title

Description

1

2

3

4

5

Request to check the bills of the subscribers of the electricity distribution companies 

Subscribers can register their request in absentia in order to check the invoice, so that the items can be checked for the correctness or incorrectness of the issued invoice, and if the request is received, the bill will be corrected.

6

Provide records of consumption and payment of subscribers of power distribution companies

Subscribers can view their usage records and bills using this service

7

Provide cumulative electricity bills for organizations and departments

With this service, subscribers of departments and organizations can register the bill ID related to their subscriptions and receive the aggregated invoice of the announced subscriptions.

8

Customers' Self-reporting of Electricity Consumption

This service enables customers including residential, general, agricultural, industrial and others (commercial) to report their electricity consumption by themselves (due to different reasons such as absence of the residents during the meter reading days), calculate their bills and finally receive the bill and pay ID. Note: Received bills based on customer's self-report is an "on-account bill" and is not considered as full payment.

9

Extension of amperage tariff for power distribution companies

By this service, if the electricity supply place has a long-term tariff and its term has expired, the subscriber can extend the tariff by providing the necessary documents and permits.

10

Investigate reports of unauthorized use of electricity

By this service, if a person observes the unauthorized use of electricity somewhere (in various ways), she can send her report to the distribution company so that the necessary investigations and prevention of unauthorized use by the electricity distribution company can be done.

Providing services related to the branching of subscribers of power distribution companies

11

Request for relocation of internal equipment for measuring the branch of the subscribers of power distribution companies

The request to change the internal location of the subscribers' branch measuring devices is registered and followed up using this service.

12

Reinstalling the branch of the electricity distribution companies

By this service, if the subscription is temporarily collected, it will be re-installed and activated at the subscriber's request.

13

Request for temporary collection of branches of electricity distribution companies

With this service, subscribers can, if necessary, register their request to temporarily collect their amp branch.

14

Permanent collection of branches of electricity distribution companies

With this service, subscribers can, if necessary, register their ampere branch by collecting a request.

15

Request for information correction by power distribution companies

Request information correction

16

Correcting the names of the subscribers of electricity distribution companies

With this service, if there is a misspelling in the name and surname of the subscriber, subscribers can correct their subscription name.

17

Change of subscribers' names (change of ownership of the branch) of electricity distribution companies

With this service, in case of change of ownership, subscribers can change the name of their subscription.

18

Testing and Replacing Electricity Meters

According to this service, customers can request for testing their electricity meters and in case of failure, the meter will be replaced.

19

Modification of the branch service of the electricity distribution companies

With this service, subscribers can apply for repair of their cable, fuse, and meter accessories by registering a request.

20

Temporary interruption of the branch of the electricity distribution companies

With this service, if there is a need to cut off the electricity connection to prevent the dangers of electric shock or to carry out site repairs, etc., subscribers can submit their requests regarding the temporary power outage.

21

Request for reconnection of the electricity distribution companies

To re-estabilish a power outage in a place where there used to be a power outage and for some reason temporarily disconnected the subscriber or electricity user can request reconnection of the branch through this service

22

Modify the Subscriber's mobile phone number for electricity subscription of power distribution companies

With this service, subscribers can register or modify their subscription mobile number to send electricity bills and other messages to the power distribution company.

Considering the request for branching and changing the amperage of the subscribers of power companies

23

Reducing amperage of branch of customers of power distribution companies

Whenever the customer, due to the reduction of electricity consuming appliances or for other reasons, demands less use of electricity, she can request a reduction in amperage through this service

24

Reducing amperage of branch of customers of power distribution companies

Whenever the customer, due to the reduction of electricity consuming appliances or for other reasons, demands less use of electricity, she can request a reduction in amperage through

25

Establishment of Ampere branch by power distribution companies

Assignment of Ampere branch

26

Separation or merging of branches

Used to separate three phases into single phase or vice versa

27

Temporary reducuion of branching amperage of subscribers of power distribution companies

Temporary reducuion of branching amperage of subscribers of power distribution companies

Providing damage and network privacy services

28

Damage repair logged to the electricity network

In case of damage to the electricity network in an accident caused by people's actions, in this service, people can register the damage and attach the image of the place of damage in the appendix

29

Investigate theft reports of electrical appliances

In this activity, people and electricity subscribers can report cases of unauthorized use of electricity from the network. Unauthorized use of electricity refers to cases in which individuals use electricity without going through the legal process.                                                                                                            

30

Eliminating power privacy

All subscribers who request the relocation of equipment or whose property is whitin the boundarise of the lines can usethis servise to change the bondarise of the bondarise of the lines

31

service titie:request risk releasing from hazardous electrical installations

service description: report submitting of hazardous installation and relating workflow to fix and handle them and results anuoncment are all include in this service type.the issuese such as tilting ,and breaking of network electric posts,electrical panels opened door ,near wire networks to buildings ,oil leaking of transforms and so on ,are all considered as hazardous installations.

Providing solar generator services

32

Installing solar generators for electricity subscribers (special for applicants less than 200 KW)

In this service, people can register and follow up on their request to install solar generators

33

Get a solar generator bill (special for applicants less than 200kw)

in this service, Customers Can get their solar generator bill

34

Submitting a report on the delivered energy generator of solar subscribers(especially for applicants less than 200 kw)

Providing services to eliminate blackouts and technical problems of electricity

35

Temporary blackout at the request of the applicant

36

Submit report of power outages

37

Request to fix power outages

In this service, the request to eliminate the power outage is registered by the subscriber and after the relevant process and troubleshooting, the subscriber is electrified.

38

Request to fix the Power Grid Voltage Problem

The request to fix the Power Grid Voltage Problem is registered in this service and the result can be followed after the relevant process and troubleshooting.

39

Fixed the problem of Streets blackouts

In this section, customers can help the electricity company find the blackout problems of public places and solve them in the fastest possible time by registering the blackout problems of the passages, so that we can reach the goal of a beautiful and safe city.

Handling and responding to requestsfrom clients in the field of electricity distribution

40

Provide a list of authorized suppliers of goods related to the electricity industry

41

Provide a list of approved contractors in the field of electricity

42

Provide instruction and plans for the construction of electrical equipment and panels

Power consumption optimization

43

Cultivation of electricity consumption management

In this service, solutions, articles and researches on electricity consumption management are presented according to the consumers' use.

44

Peak load control of power consumption

In this service, industrial, agricultural, office, commercial and power-generator consumers can view consumption management plans during peak hours and receive energy cost discounts by registering and contributing in the plan.

45

Determining the energy rating of office buildings

Using this service, departments and organizations can register their request to determine the energy rating of their office buildings so that the necessary studies can be performed by the relevant experts and the rating can be provided to them.